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Counselling & Mental Health Services


Mental Health Crisis-Emergency Numbers

North Bay Regional Crisis Centre- Crisis Intervention 1-800-352-1141 (toll-free)

  • 50 College Dr., North Bay,   24/7

East Nipissing Mental Health Services (Mattawa) - Crisis Intervention Program: 705-744-6014

  • 217 Turcotte Park Rd., Mattawa

  • Monday to Friday, 9:00 a.m. to 5:00 p.m.

Canadian Mental Health Association Muskoka-Parry Sound Branch - Crisis Support Services: 1-888-893-8333 (toll-free)

  • 24/7


HANDS Crisis Line:   1-800-668-8555. Provides counselling and therapy support for children, youth, and their families.

Kids Help Phone: 24/7 all ages   1-800-668-6868            text connect to 686868 Live chat counselling

Canadian Mental Health Crisis lines: 1-844-287-9072. Provides 24/7 support for children, youth, parents, and caregivers from Nipissing and Parry Sound districts.

Telehealth Ontario:  1 866 797 0000 to speak to a live person


Crisis Center North Bay 24-Hour Crisis Line, 705-474-1031, at any time of the day or night. Offers confidential listening, support and referral services for all members of the community.

Wellness Together Canada

Free confidential, crisis support available 24 hours a day, 7 days a week. Get connected to mental health and substance use resources and supports. Counselling is available with a mental health care professional.

Youth Text: Text WELLNESS to 686868

Adult Text: Text WELLNESS to 741741

Good2Talk provides confidential mental health, addictions and well-being support for post-secondary students across Ontario 24 hours a day, 7 days a week. Services are free and confidential.

Call: 1-866-925-5454

Text: GOOD2TALKON to 686868


The Hope for Wellness Helpline
The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to Indigenous peoples across Canada. Phone counselling is available in English, French, Cree, Ojibway and Inuktitut. Chat counselling is available in English and French. This service is confidential and operates 24 hours, 7 days a week.

Call: 1-855-242-3310

Live Chat:

ConnexOntario provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness and/or gambling. Services are offered 24 hours a day, 7 days a week.

Call: 1-866-531-2600

Live Chat:

Trans Helpline
Trans Helpline is a peer support phone service run by trans people for trans and questioning peers. This is a free service for all ages. Hours vary based on availability of volunteers.

Call: 1-877-330-6366 



Nipissing, Parry Sound, Muskoka School Board supports

All local school boards have a dedicated group of professionals that is available in their schools to respond to the mental health needs of students and provide support to parents and guardians.  Contact student services, the guidance office, or a staff member who you trust to guide you to these services.  They are confidential and are often available in both face-to-face or virtually.  Don't suffer in silence.

Nipissing Area

The Canadian Mental Health association offers a variety of online and in-person mental health services to meet the needs of all individuals including post-secondary students. Services are available Monday to Friday from 8:30 a.m. to 4:30 p.m.

Call: 705-746-4264

  • Ontario Addiction Treatment Centre (OATC:  

Ontario Addiction Treatment Centres offer a wide variety of treatment, testing, harm reduction and counselling services to meet your individual needs. Services are confidential and are available 7 days a week.

                                                                For the North Bay Clinic call: 705-497-1620

                                                                For the Parry Sound Clinic call: 705-774-9669

West Nipissing General Hospital's Alliance Centre:  

The Alliance Centre offers a variety of online and in-person mental health and addictions services for individuals ages 16 and up. Services are offered in both English and French, available Mon. to Fri from 8:30 a.m.-4:30 p.m., and available to individuals living in West Nipissing.

Call: 705-753-2271 

Muskoka Area


Additional Support: Mental Health Apps

Counselling & Mental Heath Services

Suicide & Crisis Lines

            Monday to Friday, 9:00 a.m. to 5:00 p.m.

  • HANDS Crisis Line:   1-800-668-8555. Provides counselling and therapy support for children, youth, and their families.

        Good2Talk provides confidential mental health, addictions and well-being            support for post-secondary students across Ontario 24 hours a day, 7 days a          week. Services are free and confidential.

        Call: 1-866-925-5454                         Text: GOOD2TALKON to 686868

Suicide & Crisis Lines

CAS Health Insurance & Aftercare Benefits

Our Children's Aid Society provides basic health and dental care coverage to any child in care (regardless of their in-care legal status).


Prescriptions & Dental Expenses for Youth in Care:

Each youth in care will receive a Claim Secure Benefit Card with their group plan on it. This card can be shown at any pharmacy or dentist office and any prescription fee or dental fees will be billed directly to North Bay & Parry Sound Children's Aid Society. There should be no payment required directly from the youth.


For any para-medical or medical services (eye coverage, glasses, orthotics, physio-therapy, etc.) not related to prescriptions or dental, the youth must contact their Childcare/Youth worker to set up payment.


The Childcare/Youth worker will make the arrangements necessary for the medical services to be paid for and received by the youth, without the youth having to directly pay for it.


Aftercare Benefits for Former Youth in Care:

The Aftercare Benefits Initiative (ABI) is a comprehensive health and dental benefits program for former youth in care. The program provides a broad range of benefit coverage, including prescription drug, dental, vision, and extended health benefits, counselling, and life support services.


Eligible youth are former Extended Society Care/Crown wards, former Continued Care & Support for Youth (CCSY) who are between 21 and 25 years of age.

This includes youth who:

  • Had Extended Society Ward status that expired at age 18;

  • Were subject to a protection (formal) customary care agreement or a protection custody order at age 18; or

  • Were eligible for support under the Renewed Youth Support (RYS) program.

Youth eligible for coverage under another health plan (e.g. a plan provided by an employer, spouse, or university/college) are not eligible.

Youth attending college or university may apply for ABI if they choose to opt out of their school health benefit plan.



For more information and to view a copy of the Benefit Plan Booklet please visit


Supports through Shepell are accessible to youth up to age 29.

If you are unsure if your health care provider accepts CAS Insurance, call before your appointment to confirm.
Health Insurace and Aftercare
Walk in Clinics
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